Noticeboard

PLEASE BEAR WITH US

We have an unusually high number of staff absent from the practice at the moment, and while those who remain are working as hard as they can, there may be some delays and disruption to our usual services.
Please consider if your call is urgent, or whether you can seek advice from a local pharmacist before contacting the practice.
We encourage you to submit non-urgent and administrative requests via the eConsult function on our website - https://beechfieldmc.webgp.com/
We appreciate your patience and understanding during this testing time.

Flu & COVID vaccines

To book a COVID Vaccination click here

For information about flu and covid vaccines - please see our 'Clinics and Services' page here

Information about Vaccine Exemption Certificates can be found here

CORONAVIRUS

PLEASE SEE OUR LATEST ADVICE WITH REGARD TO ACCESSING THE SURGERY BY CLICKING HERE

Please do not visit the practice if you think you. or someone you live with, may have symptoms of coronavirus. For general advice with regard to the virus, from NHS 111 Direct PLEASE CLICK HERE

Covid vaccination status/passport news

We are unable to issue covid vaccination passports or certificates at the practice.

Please see click here for further information on vaccination passports. 

Proof of your vaccination status will be available on the NHS App, -which is also valuable for accessing your health records and ordering repeat prescriptions

Alternatively you can call the NHS helpline on 119.

 


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.